These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer") and Adronx ("we", "our", or "us") governing your access to and use of the Adronx platform, including all associated APIs, features, and content.
By registering an account, accepting an invitation, or otherwise accessing the platform, you represent that you are at least 18 years of age, have the authority to bind your organisation to these Terms, and have read and understood them in full.
We may update these Terms at any time. We will notify registered users of material changes by email and update the "Last updated" date above. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.
Adronx is a multi-tenant SaaS platform that enables businesses to:
We reserve the right to modify, suspend, or discontinue any feature or aspect of the service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
To use Adronx, you must register an account by providing accurate and complete information including your full name, email address, and a secure password. You are responsible for maintaining the confidentiality of your login credentials.
You agree to:
Each organisation on Adronx operates as an isolated tenant. Members of your organisation can be invited with role-based permissions (Owner, Admin, or Member). The Owner bears ultimate responsibility for the organisation's compliance with these Terms.
Access to Adronx is provided on a subscription basis. Subscription plans and pricing are published on our website and may be updated from time to time. All prices are exclusive of applicable taxes unless stated otherwise.
Subscription fees are billed in advance on a monthly or annual basis. Invoices are generated automatically and payment is due upon receipt. We reserve the right to suspend or terminate access for overdue accounts after reasonable notice.
Subscription fees are generally non-refundable except where required by applicable law. If you believe a charge has been made in error, contact us at billing@adronx.com within 30 days of the charge.
Ad spend for Meta campaigns managed through Adronx is billed directly by Meta to your connected ad account. Adronx does not collect or process Meta advertising payments and bears no responsibility for Meta billing disputes.
Adronx integrates with Meta's WhatsApp Cloud API and Meta Marketing API. By using these features, you agree to comply with all applicable Meta policies, including:
You are solely responsible for ensuring that your use of WhatsApp messaging and Meta advertising features complies with all applicable laws and Meta policies. Adronx will not be liable for any suspension or termination of your Meta Business or WhatsApp account resulting from your non-compliance.
You agree not to use Adronx to:
We reserve the right to immediately suspend or terminate your account if we determine, at our sole discretion, that you have violated these prohibitions.
The Adronx platform, including its software, design, branding, documentation, and all associated intellectual property, is owned by or licensed to us. These Terms do not transfer any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business purposes during your subscription term.
You retain all ownership rights to the content you upload, transmit, or create through the platform ("Customer Content"), including message templates, contact data, and ad creatives. By using the platform, you grant us a limited licence to host, process, and transmit Customer Content solely to provide the service.
If you provide feedback, suggestions, or ideas regarding the platform, you grant us a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.
Adronx includes AI-powered features, including automated ad budget optimisation using a Gaussian Thompson Sampling algorithm and natural language explanations generated via Anthropic's Claude model. By enabling these features, you acknowledge and agree that:
To the maximum extent permitted by applicable law, Adronx and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to:
Our total aggregate liability to you for any claims arising from these Terms or your use of the platform shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the claim.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
You may terminate your account at any time by contacting us at support@adronx.com. Termination will take effect at the end of your current billing period. No refunds are issued for unused subscription time unless required by law.
We may suspend or terminate your account immediately and without notice if you: (a) breach these Terms or our Acceptable Use Policy; (b) engage in fraudulent or illegal activity; (c) fail to pay subscription fees; or (d) if required by applicable law or court order.
Upon termination, your access to the platform ceases immediately. Your data will be soft-deleted immediately and permanently purged within 90 days. It is your responsibility to export any data you require before termination. Sections covering intellectual property, limitation of liability, and governing law survive termination.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from or relating to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the competent courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If you have any questions about these Terms, please contact us:
We aim to respond to all legal and contractual enquiries within 5 business days.
legal@adronx.com